Distributed Order Management
Today businesses are recognizing the need to adapt to an evolution in the customer experience as it applies to the methods used to shop for and purchase goods. The traditional channels such as brick-and-mortar stores now compete with mobile phones, computers, and other digital/technological systems used to make purchases.
Furthermore, customers expect quick, convenient, and cost-effective ways to receive their purchased goods. To fulfill this demand for an Omni Channel solution, S3 Group, Inc. provides the implementation and production support expertise of the Order Lifecycle Management (OLM) suite of applications.
KEY COMPONENTS OF AN OPERATION ASSESSMENT INCLUDE
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SYNCHRONIZING ORDER ROUTING AND INVENTORY DATA WITH SALES CHANNELS AND FULFILLMENT CENTERS
CENTRALIZED ORDER PROCESSING FROM MULTIPLE SALES CHANNELS
SHIPPING SERVICES INTEGRATION
INVENTORY MANAGEMENT
INVENTORY FORECASTING AND RE-ORDERING
MULTI-FULFILLMENT CENTER INTEGRATION AND COORDINATION
CUSTOMER SERVICE MANAGEMENT
E-COMM AND SHOPPING PLATFORM INTEGRATION
PAYMENT GATEWAY INTEGRATION
S3 GROUP, INC. OMNI CHANNEL SERVICES INCLUDE:
DESIGN
Functional Designs, Technical Designs, Modification Designs, Interface Designs
CONFIGURE
End to end configuration for all OLM applications
TEST
Test script design, test scenario execution, troubleshooting
GO LIVE SUPPORT
Training, Issue Resolution, Design Adjustments
PRODUCTION SUPPORT
24/7 hour support
PROJECT MANAGEMENT
Project plan, testing plan, cutover plans, resource management
TRAINING
Create training material, administer training sessions, end-user support